We spoke to Product veterans to learn how they manage a seemingly endless flow of unstructured customer feedback to generate real insights that drive product decisions.
A growing tech company is a crazy place to be — everything is moving at the speed of light — Sales, Engineering, even the number of seats in the office (or on Zoom!). Every day momentum increases, when you already thought you were going as fast as possible. The experience is a privilege, but it definitely comes with its late nights and painful moments as things start to fall through the cracks.
If things are going well, you’ll start to have good problems:
- More customers than you have capacity for…
- Leading to a hiring frenzy — more sales, account, support and success folks
Layers rapidly emerge between your builders and your…
Kritika Oberoi
Building Tech for Product Teams
